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General terms and conditions
GSMCentrum.CZ » General terms and conditions
General Terms and Conditions
GSMCentrum.CZ supplies its customers with goods, services and work within the scope of the current catalogue, further according to the price list, according to prices published on the Internet at www.gsmcentrum.cz and related websites, and according to promotional or individual offers made during personal negotiations.
Ordering Goods
Customers may order goods or services at www.gsmcentrum.cz, by electronic mail (E-mail) at gsmcentrum@gsmcentrum.cz, as well as in writing, by telephone or during personal negotiations. In the order, the customer must precisely specify the type and quantity of goods or services according to the current catalogue or valid offer. In the case of an order for goods that are not included in the offer, the customer will be informed as soon as possible of the price and delivery date. A customer (except customers purchasing as consumers in retail sales) is required to provide the delivery address when ordering goods. A company is further required to provide its exact business name, Company ID number, VAT ID number, e-mail address, telephone number and registered office address if different from the delivery address.
Protection of Personal Data
Personal data provided by the customer is processed primarily for the purposes of processing the order, performance of the contract, delivery of goods, fulfilment of the Seller's legal obligations and protection of its legitimate interests. Personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act No. 110/2019 Coll., on Personal Data Processing. To the extent necessary, the data may be transferred to entities involved in the performance of the contract, in particular carriers, payment service providers, accounting and information system providers and other processors, where this is necessary for performance of the contract or fulfilment of a legal obligation.
Registration
For faster processing of orders, we recommend registration to regular customers. Based on registration, the customer may be granted bonuses for purchasing goods. In the case of business registration, prices applicable directly to the respective customer are displayed after logging in at www.gsmcentrum.cz.
Order Confirmation
After submitting an order, a customer who provides an e-mail address will receive information by electronic mail confirming registration of the order and subsequently information relating to its processing and dispatch. If the carrier provides shipment tracking, the customer may also receive a shipment number or a link for tracking the shipment.
Cancellation of Orders
A consumer may cancel an order before it has been dispatched and, in the case of a contract concluded by means of distance communication, may also exercise the statutory right to withdraw from the contract under the conditions specified below.
An order placed by a Buyer who is not a consumer may, after acceptance by the Seller, be cancelled only with the Seller's consent. If the goods have already been bindingly ordered, reserved, manufactured, modified or otherwise secured from a supplier for a specific Buyer, the Seller is entitled to make its consent to cancellation of the order conditional upon reimbursement of demonstrably incurred costs associated with the cancellation.
If the Seller is unable to meet the agreed delivery date, the Seller shall inform the Buyer and propose an alternative delivery date. If the Buyer does not agree with the alternative delivery date, the Buyer may cancel the order.
Delivery Times
Orders are usually processed without undue delay. For orders received on a business day by 10:30 a.m., goods that are in stock are normally dispatched on the same business day. The current stock level is displayed for individual items at www.gsmcentrum.cz. If goods are not in stock, the customer is informed and may be offered an alternative delivery date.
VI. Methods of Delivery
Delivery by Carrier – Czech Republic:
Goods are sent to the Buyer by a carrier selected by the Seller or according to the options selected in the order (usually PPL, DHL or another contractual carrier). Goods that are in stock are normally dispatched on business days according to the Seller's current logistical capabilities. An exception applies to goods supplied to order, for which an estimated delivery date is agreed with or communicated to the Buyer. The transport price is governed by the price stated in the order, the Seller's current price list or an individual agreement.
Delivery by Carrier – Slovak Republic:
Goods may be sent to the Buyer by a carrier directly to the address selected by the Buyer for the price stated in the order, the current price list or according to an individual agreement.
Payment for Goods Purchased
Payment for purchased goods or services provided may be made in cash, by cash on delivery, bank transfer or in advance against an advance (proforma) invoice, according to the payment options offered by the Seller.
Receipt of the Order
Upon receipt of the shipment, the Buyer is entitled to inspect its condition and the integrity of the packaging.
If the shipment is visibly damaged upon receipt, we recommend notifying the carrier of the damage without delay, recording the extent of the damage and, where appropriate given the condition of the shipment, refusing to accept the shipment.
This shall not affect the Buyer's statutory rights arising from defective performance or the rights of consumers.
Failure to Accept an Order
By submitting an order, rights and obligations arise between the Buyer and the Seller under the concluded contract and Act No. 89/2012 Coll., the Civil Code, as amended.
Failure to accept a shipment does not in itself constitute withdrawal from the contract.
If the Buyer, without duly withdrawing from the contract or without another lawful reason, fails to accept a duly dispatched shipment, the Seller is entitled to claim reimbursement of reasonably and demonstrably incurred costs arising directly in connection with the failure to accept the shipment, in particular the costs of transporting the shipment to the Buyer and back, provided that the Seller is entitled to reimbursement of such costs under applicable law.
This provision does not restrict the consumer's statutory right to withdraw from a contract concluded by means of distance communication.
Goods
For goods for which this is required by applicable legislation, the relevant documents, declarations, markings or other requirements for placing the product on the market are ensured in accordance with the applicable legislation of the European Union and the Czech Republic.
Warranty Period, Complaints, Liability for Defects
The consumer's rights arising from defective performance are governed by the relevant provisions of Act No. 89/2012 Coll., the Civil Code, as amended.
The rights of a Buyer who is not a consumer are governed by the Civil Code, these Terms and Conditions and any individual contractual arrangements.
Liability for defects does not apply to wear and tear caused by normal use, defects caused by improper use, unprofessional handling or other circumstances for which the Seller is not liable under applicable law.
Complaints are governed by the "Complaints Procedure".
Consumer Withdrawal from a Contract Concluded by Means of Distance Communication
In accordance with Section 1829 et seq. of Act No. 89/2012 Coll., the Civil Code, a consumer has the right to withdraw from a contract concluded by means of distance communication without giving any reason within fourteen days, unless the case falls within an exception where withdrawal is excluded by law.
In the case of a purchase contract, the period generally begins on the day on which the consumer or a third party designated by the consumer, other than the carrier, takes possession of the goods. If the subject of the contract is several items of goods delivered separately, the period begins upon receipt of the last item, and if the subject of the contract is a regular recurring delivery of goods, it begins upon receipt of the first delivery.
The consumer may send the withdrawal notice to GMcentrum s. r. o., Hrdlívská 238, Smečno, 273 05, electronically to the Seller's contact e-mail address or submit it in person at the Seller's premises.
To comply with the withdrawal period, it is sufficient for the consumer to send the notice of withdrawal before expiry of the applicable period.
The consumer shall send or hand over the goods to the Seller without undue delay, no later than fourteen days after withdrawal from the contract. The direct costs of returning the goods shall be borne by the consumer unless otherwise provided by applicable law.
The consumer shall be liable to the Seller only for any reduction in the value of the goods resulting from handling the goods in a manner beyond what is necessary in view of their nature and characteristics.
The Seller shall refund to the consumer without undue delay, no later than fourteen days after withdrawal from the contract, all funds received from the consumer under the contract, including delivery costs corresponding to the least expensive method of delivery offered. The funds shall be refunded using the same method by which the Seller received them, unless the parties agree otherwise and the consumer incurs no additional costs as a result.
The Seller is not obliged to refund the funds received before the consumer hands over the goods or proves that the goods have been sent back, whichever occurs first.
The consumer's right to withdraw from the contract does not apply in the cases set out in Section 1837 of the Civil Code, in particular, where provided by law, to goods manufactured or modified according to the consumer's requirements or adapted to the consumer's personal needs, goods subject to rapid deterioration and other exceptions provided for by law.
Return of Goods by a Buyer Who Is Not a Consumer (B2B)
A Buyer who is not a consumer has no statutory right to return duly and defect-free delivered goods without the Seller's prior consent. The Seller may, on the basis of an individual request by the Buyer, agree to accept the goods back. There is no legal entitlement to the return or repurchase of duly delivered goods.
If the Seller agrees to accept duly delivered goods back, the Seller is entitled to charge the Buyer a return processing fee of 10% of the purchase price of the returned goods excluding VAT, but not less than CZK 200 for each returned item.
The costs of transporting the goods back to the Seller and any other costs directly associated with the return of the goods shall be borne by the Buyer.
The goods must be returned in a condition approved by the Seller. The Seller is entitled to refuse to accept returned goods, in particular goods ordered, reserved, manufactured or imported specifically for a particular Buyer, goods modified according to the Buyer's requirements, goods ordered in quantities exceeding normal quantities, incomplete, used, damaged or otherwise depreciated goods, and goods which, due to their nature or condition, cannot be offered for resale.
The Seller may also refuse to accept goods that cannot be returned to its supplier or whose return would cause the Seller disproportionate costs.
The above fee does not apply to justified complaints, returns of incorrectly supplied goods or cases where the Buyer has a right to withdraw from the contract directly under applicable law or an individual contractual arrangement.
This provision does not apply to consumers and does not in any way restrict their statutory rights.
Acceptance of the Terms and Conditions
By submitting an order, the customer confirms that before submitting the order they had the opportunity to become acquainted with these Terms and Conditions and agrees to their application to the concluded contract to the extent permitted by applicable law.
In the event of any conflict, an individual contractual arrangement between the Seller and the Buyer shall take precedence over these Terms and Conditions.
Alternative Dispute Resolution for Consumer Disputes
The competent authority for alternative dispute resolution of consumer disputes arising from a purchase contract is the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Štěpánská 796/44, 110 00 Prague 1, website https://coi.gov.cz/informace-o-adr/.
The Seller shall provide the Czech Trade Inspection Authority with the cooperation required by law in the alternative resolution of consumer disputes.
Take-Back and Management of End-of-Life Products
The Seller fulfils obligations relating to the take-back of electrical equipment, batteries, accumulators and other end-of-life products in accordance with applicable legislation, in particular Act No. 542/2020 Coll., on End-of-Life Products, and directly applicable European Union legislation.
Obligations relating to packaging are fulfilled in accordance with Act No. 477/2001 Coll., on Packaging, through the relevant system or by another method provided for by law.
Validity of the Terms and Conditions
These Terms and Conditions have been updated for 2026 and are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended, and, in the case of consumer contracts, also by the applicable consumer protection legislation.
GSMCentrum.CZ supplies its customers with goods, services and work within the scope of the current catalogue, further according to the price list, according to prices published on the Internet at www.gsmcentrum.cz and related websites, and according to promotional or individual offers made during personal negotiations.
Ordering Goods
Customers may order goods or services at www.gsmcentrum.cz, by electronic mail (E-mail) at gsmcentrum@gsmcentrum.cz, as well as in writing, by telephone or during personal negotiations. In the order, the customer must precisely specify the type and quantity of goods or services according to the current catalogue or valid offer. In the case of an order for goods that are not included in the offer, the customer will be informed as soon as possible of the price and delivery date. A customer (except customers purchasing as consumers in retail sales) is required to provide the delivery address when ordering goods. A company is further required to provide its exact business name, Company ID number, VAT ID number, e-mail address, telephone number and registered office address if different from the delivery address.
Protection of Personal Data
Personal data provided by the customer is processed primarily for the purposes of processing the order, performance of the contract, delivery of goods, fulfilment of the Seller's legal obligations and protection of its legitimate interests. Personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act No. 110/2019 Coll., on Personal Data Processing. To the extent necessary, the data may be transferred to entities involved in the performance of the contract, in particular carriers, payment service providers, accounting and information system providers and other processors, where this is necessary for performance of the contract or fulfilment of a legal obligation.
Registration
For faster processing of orders, we recommend registration to regular customers. Based on registration, the customer may be granted bonuses for purchasing goods. In the case of business registration, prices applicable directly to the respective customer are displayed after logging in at www.gsmcentrum.cz.
Order Confirmation
After submitting an order, a customer who provides an e-mail address will receive information by electronic mail confirming registration of the order and subsequently information relating to its processing and dispatch. If the carrier provides shipment tracking, the customer may also receive a shipment number or a link for tracking the shipment.
Cancellation of Orders
A consumer may cancel an order before it has been dispatched and, in the case of a contract concluded by means of distance communication, may also exercise the statutory right to withdraw from the contract under the conditions specified below.
An order placed by a Buyer who is not a consumer may, after acceptance by the Seller, be cancelled only with the Seller's consent. If the goods have already been bindingly ordered, reserved, manufactured, modified or otherwise secured from a supplier for a specific Buyer, the Seller is entitled to make its consent to cancellation of the order conditional upon reimbursement of demonstrably incurred costs associated with the cancellation.
If the Seller is unable to meet the agreed delivery date, the Seller shall inform the Buyer and propose an alternative delivery date. If the Buyer does not agree with the alternative delivery date, the Buyer may cancel the order.
Delivery Times
Orders are usually processed without undue delay. For orders received on a business day by 10:30 a.m., goods that are in stock are normally dispatched on the same business day. The current stock level is displayed for individual items at www.gsmcentrum.cz. If goods are not in stock, the customer is informed and may be offered an alternative delivery date.
VI. Methods of Delivery
Delivery by Carrier – Czech Republic:
Goods are sent to the Buyer by a carrier selected by the Seller or according to the options selected in the order (usually PPL, DHL or another contractual carrier). Goods that are in stock are normally dispatched on business days according to the Seller's current logistical capabilities. An exception applies to goods supplied to order, for which an estimated delivery date is agreed with or communicated to the Buyer. The transport price is governed by the price stated in the order, the Seller's current price list or an individual agreement.
Delivery by Carrier – Slovak Republic:
Goods may be sent to the Buyer by a carrier directly to the address selected by the Buyer for the price stated in the order, the current price list or according to an individual agreement.
Payment for Goods Purchased
Payment for purchased goods or services provided may be made in cash, by cash on delivery, bank transfer or in advance against an advance (proforma) invoice, according to the payment options offered by the Seller.
Receipt of the Order
Upon receipt of the shipment, the Buyer is entitled to inspect its condition and the integrity of the packaging.
If the shipment is visibly damaged upon receipt, we recommend notifying the carrier of the damage without delay, recording the extent of the damage and, where appropriate given the condition of the shipment, refusing to accept the shipment.
This shall not affect the Buyer's statutory rights arising from defective performance or the rights of consumers.
Failure to Accept an Order
By submitting an order, rights and obligations arise between the Buyer and the Seller under the concluded contract and Act No. 89/2012 Coll., the Civil Code, as amended.
Failure to accept a shipment does not in itself constitute withdrawal from the contract.
If the Buyer, without duly withdrawing from the contract or without another lawful reason, fails to accept a duly dispatched shipment, the Seller is entitled to claim reimbursement of reasonably and demonstrably incurred costs arising directly in connection with the failure to accept the shipment, in particular the costs of transporting the shipment to the Buyer and back, provided that the Seller is entitled to reimbursement of such costs under applicable law.
This provision does not restrict the consumer's statutory right to withdraw from a contract concluded by means of distance communication.
Goods
For goods for which this is required by applicable legislation, the relevant documents, declarations, markings or other requirements for placing the product on the market are ensured in accordance with the applicable legislation of the European Union and the Czech Republic.
Warranty Period, Complaints, Liability for Defects
The consumer's rights arising from defective performance are governed by the relevant provisions of Act No. 89/2012 Coll., the Civil Code, as amended.
The rights of a Buyer who is not a consumer are governed by the Civil Code, these Terms and Conditions and any individual contractual arrangements.
Liability for defects does not apply to wear and tear caused by normal use, defects caused by improper use, unprofessional handling or other circumstances for which the Seller is not liable under applicable law.
Complaints are governed by the "Complaints Procedure".
Consumer Withdrawal from a Contract Concluded by Means of Distance Communication
In accordance with Section 1829 et seq. of Act No. 89/2012 Coll., the Civil Code, a consumer has the right to withdraw from a contract concluded by means of distance communication without giving any reason within fourteen days, unless the case falls within an exception where withdrawal is excluded by law.
In the case of a purchase contract, the period generally begins on the day on which the consumer or a third party designated by the consumer, other than the carrier, takes possession of the goods. If the subject of the contract is several items of goods delivered separately, the period begins upon receipt of the last item, and if the subject of the contract is a regular recurring delivery of goods, it begins upon receipt of the first delivery.
The consumer may send the withdrawal notice to GMcentrum s. r. o., Hrdlívská 238, Smečno, 273 05, electronically to the Seller's contact e-mail address or submit it in person at the Seller's premises.
To comply with the withdrawal period, it is sufficient for the consumer to send the notice of withdrawal before expiry of the applicable period.
The consumer shall send or hand over the goods to the Seller without undue delay, no later than fourteen days after withdrawal from the contract. The direct costs of returning the goods shall be borne by the consumer unless otherwise provided by applicable law.
The consumer shall be liable to the Seller only for any reduction in the value of the goods resulting from handling the goods in a manner beyond what is necessary in view of their nature and characteristics.
The Seller shall refund to the consumer without undue delay, no later than fourteen days after withdrawal from the contract, all funds received from the consumer under the contract, including delivery costs corresponding to the least expensive method of delivery offered. The funds shall be refunded using the same method by which the Seller received them, unless the parties agree otherwise and the consumer incurs no additional costs as a result.
The Seller is not obliged to refund the funds received before the consumer hands over the goods or proves that the goods have been sent back, whichever occurs first.
The consumer's right to withdraw from the contract does not apply in the cases set out in Section 1837 of the Civil Code, in particular, where provided by law, to goods manufactured or modified according to the consumer's requirements or adapted to the consumer's personal needs, goods subject to rapid deterioration and other exceptions provided for by law.
Return of Goods by a Buyer Who Is Not a Consumer (B2B)
A Buyer who is not a consumer has no statutory right to return duly and defect-free delivered goods without the Seller's prior consent. The Seller may, on the basis of an individual request by the Buyer, agree to accept the goods back. There is no legal entitlement to the return or repurchase of duly delivered goods.
If the Seller agrees to accept duly delivered goods back, the Seller is entitled to charge the Buyer a return processing fee of 10% of the purchase price of the returned goods excluding VAT, but not less than CZK 200 for each returned item.
The costs of transporting the goods back to the Seller and any other costs directly associated with the return of the goods shall be borne by the Buyer.
The goods must be returned in a condition approved by the Seller. The Seller is entitled to refuse to accept returned goods, in particular goods ordered, reserved, manufactured or imported specifically for a particular Buyer, goods modified according to the Buyer's requirements, goods ordered in quantities exceeding normal quantities, incomplete, used, damaged or otherwise depreciated goods, and goods which, due to their nature or condition, cannot be offered for resale.
The Seller may also refuse to accept goods that cannot be returned to its supplier or whose return would cause the Seller disproportionate costs.
The above fee does not apply to justified complaints, returns of incorrectly supplied goods or cases where the Buyer has a right to withdraw from the contract directly under applicable law or an individual contractual arrangement.
This provision does not apply to consumers and does not in any way restrict their statutory rights.
Acceptance of the Terms and Conditions
By submitting an order, the customer confirms that before submitting the order they had the opportunity to become acquainted with these Terms and Conditions and agrees to their application to the concluded contract to the extent permitted by applicable law.
In the event of any conflict, an individual contractual arrangement between the Seller and the Buyer shall take precedence over these Terms and Conditions.
Alternative Dispute Resolution for Consumer Disputes
The competent authority for alternative dispute resolution of consumer disputes arising from a purchase contract is the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Štěpánská 796/44, 110 00 Prague 1, website https://coi.gov.cz/informace-o-adr/.
The Seller shall provide the Czech Trade Inspection Authority with the cooperation required by law in the alternative resolution of consumer disputes.
Take-Back and Management of End-of-Life Products
The Seller fulfils obligations relating to the take-back of electrical equipment, batteries, accumulators and other end-of-life products in accordance with applicable legislation, in particular Act No. 542/2020 Coll., on End-of-Life Products, and directly applicable European Union legislation.
Obligations relating to packaging are fulfilled in accordance with Act No. 477/2001 Coll., on Packaging, through the relevant system or by another method provided for by law.
Validity of the Terms and Conditions
These Terms and Conditions have been updated for 2026 and are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended, and, in the case of consumer contracts, also by the applicable consumer protection legislation.