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Return of goods and money
GSMCentrum.CZ » Return of goods and money
Returns and Refunds
Below you will find simplified information about withdrawal from the contract and returning goods. The complete terms and conditions are available in our Terms and Conditions.
Consumer – withdrawal from the contract within 14 days
In accordance with Section 1829 et seq. of Act No. 89/2012 Coll., the Czech Civil Code, a consumer generally has the right to withdraw from a contract concluded through the online store without giving any reason within 14 days, unless the contract falls under one of the statutory exceptions where the right of withdrawal is excluded.
For a purchase contract, the withdrawal period generally begins on the day the goods are received. If several items are delivered separately under one order, the period begins upon receipt of the last item. In the case of regular recurring deliveries of goods, the period begins upon receipt of the first delivery.
To comply with the withdrawal period, it is sufficient for the consumer to send the notice of withdrawal before the period expires.
How to withdraw from the contract
You may notify us of your withdrawal from the contract in particular:
- through your customer account,
- electronically via the Seller's contact e-mail address,
- in writing to GMcentrum s. r. o., Hrdlívská 238, 273 05 Smečno, Czech Republic,
- in person at the Seller's premises.
Simply refusing to accept or collect a shipment does not constitute notification of withdrawal from the contract.
Returning goods by a consumer
If a consumer withdraws from the contract, the consumer shall send or hand over the goods to the Seller without undue delay and no later than 14 days after withdrawing from the contract.
The direct costs of returning the goods to the Seller shall be borne by the consumer, unless applicable law or an agreement with the Seller provides otherwise.
The consumer is only liable for any diminished value of the goods resulting from handling the goods in a manner beyond what is necessary to establish their nature, characteristics and functionality.
The goods do not have to be unused or in their intact original packaging solely for the purpose of exercising the statutory right of withdrawal. However, the condition of the goods may affect their value and the consumer's potential liability for any reduction in value.
Refund of the price of goods and delivery costs
Following a valid withdrawal from the contract, the Seller shall refund to the consumer, without undue delay and no later than 14 days after withdrawal from the contract, all payments received from the consumer under the contract, including delivery costs corresponding to the least expensive delivery method offered by the Seller.
If the consumer selected a delivery method other than the least expensive standard delivery method offered by the Seller, the Seller shall refund the delivery costs only up to the amount corresponding to the least expensive delivery method offered.
The refund shall be made using the same payment method that the Seller used to receive the payment, unless the parties agree otherwise and the consumer incurs no additional costs as a result.
The Seller is not required to refund the payments received before the consumer hands over the goods or provides evidence that the goods have been sent back, whichever occurs first.
Exceptions to the consumer's right of withdrawal
The right of withdrawal does not apply in the cases specified in Section 1837 of the Czech Civil Code, including certain cases involving goods manufactured or modified according to the consumer's requirements, goods personalised to the consumer's individual needs, and other exceptions provided for by law.
Returns by buyers who are not consumers (B2B)
A buyer who is not a consumer has no statutory right to return properly delivered, defect-free goods without the Seller's prior consent.
The Seller may, upon an individual request from the buyer, agree to accept the goods back. There is no legal entitlement to the return or acceptance of properly delivered goods.
If the Seller agrees to accept properly delivered goods back, the Seller is entitled to charge the buyer a return processing fee of 10% of the purchase price of the returned goods excluding VAT, subject to a minimum fee of CZK 200 for each returned item.
The costs of transporting the goods back to the Seller and any other costs directly associated with the return shall be borne by the buyer.
The Seller may refuse to accept returned goods, in particular goods ordered, reserved, manufactured or imported specifically for a particular buyer, goods modified according to the buyer's requirements, goods ordered in quantities exceeding normal quantities, incomplete, used, damaged or otherwise impaired goods, or goods which, due to their nature or condition, cannot be offered for resale.
The return processing fee does not apply to justified warranty or defect claims, incorrectly supplied goods, or cases where the buyer has a right to withdraw from the contract directly under applicable law or an individual contractual agreement.
Withdrawal from the contract / Return of goods
For the easiest processing of your request, we recommend logging in to your customer account.
Please use the following link:
Log in and view your orders
After logging in, you can view your orders, proforma invoices, invoices, shipping information and the available options relating to the relevant order.
For consumer orders, the system may display information about the statutory withdrawal period. This information is provided for guidance only and does not affect the customer's statutory rights.
Complete Terms and Conditions
This page contains a simplified overview of the rules governing returns and refunds. The complete terms governing the rights and obligations of the Buyer and the Seller are available in the Terms and Conditions of GMcentrum s. r. o..
Below you will find simplified information about withdrawal from the contract and returning goods. The complete terms and conditions are available in our Terms and Conditions.
Consumer – withdrawal from the contract within 14 days
In accordance with Section 1829 et seq. of Act No. 89/2012 Coll., the Czech Civil Code, a consumer generally has the right to withdraw from a contract concluded through the online store without giving any reason within 14 days, unless the contract falls under one of the statutory exceptions where the right of withdrawal is excluded.
For a purchase contract, the withdrawal period generally begins on the day the goods are received. If several items are delivered separately under one order, the period begins upon receipt of the last item. In the case of regular recurring deliveries of goods, the period begins upon receipt of the first delivery.
To comply with the withdrawal period, it is sufficient for the consumer to send the notice of withdrawal before the period expires.
How to withdraw from the contract
You may notify us of your withdrawal from the contract in particular:
- through your customer account,
- electronically via the Seller's contact e-mail address,
- in writing to GMcentrum s. r. o., Hrdlívská 238, 273 05 Smečno, Czech Republic,
- in person at the Seller's premises.
Simply refusing to accept or collect a shipment does not constitute notification of withdrawal from the contract.
Returning goods by a consumer
If a consumer withdraws from the contract, the consumer shall send or hand over the goods to the Seller without undue delay and no later than 14 days after withdrawing from the contract.
The direct costs of returning the goods to the Seller shall be borne by the consumer, unless applicable law or an agreement with the Seller provides otherwise.
The consumer is only liable for any diminished value of the goods resulting from handling the goods in a manner beyond what is necessary to establish their nature, characteristics and functionality.
The goods do not have to be unused or in their intact original packaging solely for the purpose of exercising the statutory right of withdrawal. However, the condition of the goods may affect their value and the consumer's potential liability for any reduction in value.
Refund of the price of goods and delivery costs
Following a valid withdrawal from the contract, the Seller shall refund to the consumer, without undue delay and no later than 14 days after withdrawal from the contract, all payments received from the consumer under the contract, including delivery costs corresponding to the least expensive delivery method offered by the Seller.
If the consumer selected a delivery method other than the least expensive standard delivery method offered by the Seller, the Seller shall refund the delivery costs only up to the amount corresponding to the least expensive delivery method offered.
The refund shall be made using the same payment method that the Seller used to receive the payment, unless the parties agree otherwise and the consumer incurs no additional costs as a result.
The Seller is not required to refund the payments received before the consumer hands over the goods or provides evidence that the goods have been sent back, whichever occurs first.
Exceptions to the consumer's right of withdrawal
The right of withdrawal does not apply in the cases specified in Section 1837 of the Czech Civil Code, including certain cases involving goods manufactured or modified according to the consumer's requirements, goods personalised to the consumer's individual needs, and other exceptions provided for by law.
Returns by buyers who are not consumers (B2B)
A buyer who is not a consumer has no statutory right to return properly delivered, defect-free goods without the Seller's prior consent.
The Seller may, upon an individual request from the buyer, agree to accept the goods back. There is no legal entitlement to the return or acceptance of properly delivered goods.
If the Seller agrees to accept properly delivered goods back, the Seller is entitled to charge the buyer a return processing fee of 10% of the purchase price of the returned goods excluding VAT, subject to a minimum fee of CZK 200 for each returned item.
The costs of transporting the goods back to the Seller and any other costs directly associated with the return shall be borne by the buyer.
The Seller may refuse to accept returned goods, in particular goods ordered, reserved, manufactured or imported specifically for a particular buyer, goods modified according to the buyer's requirements, goods ordered in quantities exceeding normal quantities, incomplete, used, damaged or otherwise impaired goods, or goods which, due to their nature or condition, cannot be offered for resale.
The return processing fee does not apply to justified warranty or defect claims, incorrectly supplied goods, or cases where the buyer has a right to withdraw from the contract directly under applicable law or an individual contractual agreement.
Withdrawal from the contract / Return of goods
For the easiest processing of your request, we recommend logging in to your customer account.
Please use the following link:
Log in and view your orders
After logging in, you can view your orders, proforma invoices, invoices, shipping information and the available options relating to the relevant order.
For consumer orders, the system may display information about the statutory withdrawal period. This information is provided for guidance only and does not affect the customer's statutory rights.
Complete Terms and Conditions
This page contains a simplified overview of the rules governing returns and refunds. The complete terms governing the rights and obligations of the Buyer and the Seller are available in the Terms and Conditions of GMcentrum s. r. o..